Department: Field Operations Centers

Location: Onsite in Rockford, IL

Schedule: Monday - Friday, Hours - 9am-6pm CT

Salary range: $17.72 - $22.15 per hour, depending upon experience

What work will you perform?

As the BCO Advisor you will assists Owner Operators with day-to-day business decisions beginning when they complete orientation. You will educate them about the Landstar systems through frequent and consistent contact. Ensuring Owner Operators acclimate to Landstar systems within 120 days is your primary mission. BCO success will be measured through you conducting both oral and written reviews at 45- and 90-day intervals.

Essential Responsibilities:

• Initiate and document first contact with new Owner Operators
• Perform oral and written review with Owner Operator at 45- and 90-day intervals
• Gather critical information pertaining to new Owner Operators to promote retention
• Track and measure weekly gross/net revenue
• Handle incoming calls
• Provide guidance about the importance of planning and being productive
• Monitor inactivity to ensure Owner Operators receive timely counsel on barriers for generating revenue
• Meet face-to-face with Owner Operators if needed to provide solutions for existing or potential problems

Minimum Experience and Qualifications:

• High school diploma or general education degree (GED)
• One year of relevant experience

Preferred Experience and Qualifications:

• 3 years of customer service experience in a call center environment

Knowledge, Skills, and Abilities:

• Data entry skills, 88 kpm
• Excellent geographical knowledge
• Working knowledge of Microsoft Word, Excel, and Outlook
• Excellent problem-solving skills
• Good organizational skills
• Proficient math skills
• Excellent communication skills
• Must be able to perform quality work with minimal supervision

Why work at Landstar?

Landstar is seeking hard-working and dedicated employees committed to exceeding the expectations of those we serve. We employ a highly diverse workforce and welcome employees from all cultures and backgrounds to our team.

Our workplace culture is second-to-none. Landstar provides a safe and professional work environment in which to thrive and grow. We offer competitive compensation, robust benefit plans including affordable medical plans, employer 401(k) match, paid time off, tuition assistance and much more.

If you want to be part of a top-notch Fortune 500 company with an emphasis on safety, service, teamwork, and dedication then Landstar is the place for you!

Landstar is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or any other characteristic protected by federal, state or local laws. Landstar will provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application and hiring process should send an e-mail to .

Privacy Policy

Landstar uses application information only for employment related purposes, including background investigations and regulatory compliance. Landstar will not disclose the information to any other person or entity, unless compelled by force of law. Landstar stores your application information on computers operated by Ceridian. This on-line application software is provided by Ceridian under an agreement which specifies that Ceridian will not disclose or make any use of application information stored on its secure servers.

• Landstar Transportation Logistics, 1000 Simpson Rd, Rockford, Illinois, United States of America