Process customer orders and inquiries in a collaborative call center using world class technology. Communicate with customers over phone, email and chat. Help customers navigate Uline's website and online ordering. Become a product and solutions expert! We'll equip you to answer product, pricing and shipping questions quickly and confidently. Minimum Requirements High sch

Manage, mentor and develop team of System Application Testers, ensuring thorough and accurate testing processes are in place. Maintain an in depth working knowledge of Uline system and processes to identify and propose informed programming enhancement recommendations. Direct large scale IT projects and implementations, serving as a resource for Customer Service leadership

Manage and lead a team of customer service reps on a daily basis. Participate in a rotational training program covering all aspects of customer service management. Set goals and provide mentoring / coaching. Perform quality monitoring on team members and provide feedback. Audit department processes and identify areas for improvement. Assist in the recruiting process to fi

Develop foundational knowledge of Uline's products, systems, processes and customers through hands on work in customer service, operations, analytics and other aspects of the business. Learn Uline's business from the ground up through extensive customer interaction and product training to prepare you for future placement within the organization. Work on cross functional p

Develop foundational knowledge of Uline's products, systems, processes and customers through hands on work in customer service, operations, analytics and other aspects of the business. Learn Uline's business from the ground up through extensive customer interaction and product training to prepare you for future placement within the organization. Work on cross functional p

Perform sweeping, mopping, dusting racks as well as interior and exterior building maintenance at our Allentown warehouse. Process trash removal and box scraps with a compactor. Operate floor scrubber (electric or propane) and other equipment. Assist in special projects, performing general labor to support operation requirements as needed. Minimum Requirements High school

Manage and develop a team of analysts to ensure work quality, accuracy and data integrity. Work with management to prioritize business and information needs, offering guidance on Robotic Process Automation (RPA) and other technologies. Oversee Finance RPA functions by identifying automation opportunities, overseeing implementation and ensuring efficient processes. Minimum

Publish scheduled reporting on key metrics, providing feedback and data based insights to drive business decisions. Analyze company wide operations, including performance and productivity data, error rates and root causes. Create tools to better enable Uline's warehouse locations manage operations, including Power BI dashboards and real time reporting. Identify trends, do

Guide a team of maintenance mechanics by assigning and prioritizing work to maximize efficiency and productivity. Manage parts and materials inventory, including ordering, receiving and stocking spare parts. Perform preventive maintenance on automated warehouse equipment. Repair warehouse vehicles like forklifts. Minimum Requirements Associate degree or equivalent technic

Ensure accuracy in content, spelling and grammar for various printed material, including Uline's 800+ page catalog. Monitor consistency of all material within Uline's style guidelines. Copy edit communications for clarity and consistent tone. Fact check content and product images. Confirm print specs, layout and review printer's proofs for accuracy. Minimum Requirements B

Review and summarize operational data to provide recommendations to management. Guide and develop a team of analysts, managing projects and providing updates. Read daily customer feedback to identify efficiencies and process improvements. Work with departments on operational issues and recommend solutions. Build reports and data visualizations on key performance indicator

Monitor HR email inbox, serving as the first response to candidate inquires / and sending follow ups when needed. Schedule candidate interviews, administer pre employment assessments and maintain accurate candidate files. Assist with onboarding, including sending employment information and screenings to new hires and completing internal new hire documentation. Communicate

Train Team Leads to provide top notch customer service and build a positive team environment. Manage the daily activities of various Customer Service departments. Partner with other Managers and with Team Leads to enhance team performance. Evaluate team procedures and identify areas for improvement. Review performance reports and suggest ways to increase efficiency. Resol

Master all aspects of warehouse operations management through an 18 month rotational program providing on the job learning. Participate in hands on training across all warehouse teams including inbound, outbound and supporting departments. Develop Warehouse Management skills to uphold exceptional levels of accuracy, safety and performance in a high performing warehouse en

Assemble and ship orders accurately and efficiently. Load trailers with packages for distribution to customers or other Uline locations. Report to Warehouse Management Team. Minimum Requirements High school diploma or equivalent. Lift, push and slide packages weighing 50 to 70 lbs. Available to work full time, 40 hours per week with opportunities for overtime. Benefits Co