ESSENTIAL DUTIES AND RESPONSIBILITIES

• Performs application table maintenance as needed in support of requested changes. Updates and maintains required documentation and issues lists.
• Support includes Phone support and routine business unit visits to discuss pending issues.
• Understands computer system functionality, limitations and architecture of supported applications.
• Participates in various operational meetings to analyze current procedures and workflows, identify problems, makes recommendations and determinations on which software functions and workflows to implement. Makes suggestions and system configurations to more effectively utilize the software applications to improve production or workflow.
• Ability to understand and assist in the development and implementation of policies and procedures as they relate to supported Software applications.
• Assist in implementing upgrades, including testing of software applications.
• Assist Educators in the development and delivery of training and documentation for new software releases.

COE BEHAVIOR EXPECTATIONS

To perform the job successfully, an individual should demonstrate the following behavior expectations:

Quality - Follows policies and procedures; adapts to and manages changes in the environment; Demonstrates accuracy and thoroughness giving attention to details; Looks for ways to improve and promote quality; Applies feedback to improve performance; Manages time and prioritizes effectively to achieve organizational goals.

Service - Responds promptly to requests for service and assistance; Follows the Mercyhealth Critical Moments of service; Meets commitments; Abides by MH confidentiality and security agreement; Shows respect and sensitivity for cultural differences; and effectively communicates information to partners; Thinks system wide regarding processes and functions.

Partnering - Shows commitment to the Mission of Mercyhealth and Culture of Excellence through all words and actions; Exhibits objectivity and openness to other's views; Demonstrates a high level of participation and engagement in day-to-day work; Gives and welcomes feedback; Generates suggestions for improving work: Embraces teamwork, supports and encourages positive change while giving value to individuals.

Cost - Conserves organization resources; Understands fiscal responsibility; Works within approved budget; Develops and implements cost saving measures; contributes to profits and revenue.

EDUCATION & EXPERIENCE

Bachelors Degree in Information Technology, Business or other related field preferred.

Prior Epic Revenue Cycle experience preferred.

CERTIFICATION/LICENSURE

Required to achieve assigned Computer Application certifications within 90 days of training and to maintain assigned certification while in this role.

Epic Professional Billing, Epic Hospital Billing or Epic Claims certification is preferred.

ADDITIONAL REQUIREMENTS

Passing the WI Caregiver Background Check and/or IL Health Care Workers Background Check.

Must be able to follow written/oral instructions.

OTHER SKILLS AND ABILITIES:

Experience with and demonstrates competence in Microsoft Office Applications.

Ability to work independently and be result oriented.

Requires excellent verbal and written communication skills and ability to coordinate and prioritize tasks and project components.

WORK ENVIRONMENT

The noise level in the work environment is usually

Occupational Exposure: Category A - All partners in the specified job classification have occupational exposure.

Occupational Exposure: Category B -Some partners in the specified job classification have occupational exposure.

Occupational Exposure: Category C - No partners in the specified job classification have occupational exposure.

AGE OF PATIENTS SERVED

Neonate (birth - 28 days)

Infant (29 days - less than 1 year)

Pediatric (1 year - 12 years)

Adolescents (13 years - 17 years)

Adult (18 years - 64 years)

Geriatric (65 years and older)

Non-Specific Task (N/A)

INFORMATION ACCESS

Partner may access patient care information, financial data, human resource data and strategic and planning data needed to perform their job duties as directed by the director.

WORK CONTACT GROUP

Partners, physicians, patients/family, visitors, vendors

SPECIAL PHYSICAL DEMANDS

Not Applicable

LEVEL OF SUPERVISION

Receives Basic Level of Supervision and Guidance and Direction from Supervisors

SUPERVISES

This job has no supervisory responsibilities